Terms and conditions. Updated 02 Sep 09)

By using this website you except all our terms and conditions. e&oe

This website is operated by Reflex Pain Management Ltd (referred to as "Reflex Pain Management Ltd "/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections). Please:
· read through these terms and conditions carefully before using this website · print a copy for future reference. · also read our Privacy policy section regarding your personal information.
1. General
	1.1	We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
	1.2	If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
	1.3	Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact US for more information and full contact details).
	1.4	The information found at this websiteis not a substitute for professional medical advice, diagnosis, or treatment. Never delay or disregard seeking professional medical advice from your physician or other qualified health provider because of something you read here or elsewhere. As well, never change treatment, or stop or start something new without consulting with your physician. The information offered here is intended for personal information only and not intended as advice for any particular patient; as such, no doctor-patient relationship is created or implied.We do not endorse any specific products, service or treatment. Likewise,we do not review ads placed on this site, and as such,we do not specifically endorse any product. Clinical descriptions discussed here are based on composites from many occurrences, patients, and conversations that have been a part of my medical training, residency, and practice as a physician. Confidentiality in everythingwe writeis always maintained. To maintain your own privacy, please include only your first name or an alias when entering comments. As well, although to my knowledge I have never had a breach of privacy because of the internet, you agree that the internet is not 100% secure and a breach is theoretically possible when you post something to this website or blog. If you think you have a medical emergency, call your doctor orthe emergency servicesimmediately. Mirror Box Therapy is not responsible for the content of external internet sites.

2. Order process
	2.1	All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
	2.2	The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance.
	2.3	Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
	2.4	We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
3. Delivery
	3.1	All goods must be signed for by an adult aged 18 years or over on delivery.
	3.2	We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Reflex Pain Management Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
	3.3	Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4. Payment
	4.1	We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
	4.2	The price you pay is the price displayed on this website at the time we receive your order apart from the following exceptions: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
	4.3	Payment can be made by any method specified.
	4.4	Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
	4.5	All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.
5. Returns, Cancellations and Substitutions
	5.1	We offer a 10 day money back guarantee; please refer to Returns and refunds below. Some products are excluded from the Guarantee and are clearly marked next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and Refunds section.
	5.2	Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 10 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns and refunds below for further details)
	5.3	All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

6. Intellectual Property
	6.1	You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
	6.2	You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7. Liability and Indemnity
	7.1	Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
	7.2	Subject to Section 7.1 above, Reflex Pain Management Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Reflex Pain Management Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Reflex Pain Management Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
	7.3	Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
	7.4	Subject to Section 7.1 above, Reflex Pain Management Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses Suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
	7.5	Notwithstanding the above, subject to Section 7.1 Reflex Pain Management Ltd aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
	7.6	This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
	7.7	We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8. Miscellaneous Provisions
	8.1	The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
	8.2	We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
	8.3	Reflex Pain Management Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
	8.4	To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
	8.5	You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Reflex Pain Management Ltd.
	8.6	Reflex Pain Management Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
	8.7	If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
	8.8	These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except: a) Reflex Pain Management Ltd (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions; b) Reflex Pain Management Ltd shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; c) a person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits. d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
	8.9	No delay or failure by Reflex Pain Management Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Reflex Pain Management Ltd.
	8.10	These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Reflex Pain Management Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Reflex Pain Management Ltd for your use of this website

9. Returns and refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.

Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

IF you change your mind within 10 days*

• Most things we sell are covered by our 10-days* money-back guarantee. Just return them, unused, in their original undamaged packaging, in a saleable condition including packaging, documentation, warranty cards, manuals and accessories, along with the receipt and we'll give you a refund.
• All postage cost for non-faulty item must be paid by you. We advise at a track postal service is used as proof of posting in not proof of delivery and no refund will be issued until the goods are received.
• If you don't have a receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
• We're sorry but some items can't be exchanged or refunded for hygiene reasons, unless they're faulty.
• If a product is excluded from our 10-days* money-back guarantee, it is clearly marked next to the product name on this website.
• Product installation services already commenced are excluded from the 10-day* money-back guarantee.
• This doesn't affect your statutory rights

If there's a fault with the product... We've made it easier!

• If you return it to us within 30 days* with your proof of purchase, we'll give you a replacement or a refund.
• After the first 30 days* of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
• Some products are intended for single use or for use for short periods and will only be replaced or refunded with expectable ware and tear.
• This does not affect your statutory rights.

Damaged Goods.If a shipment arrives damaged:

• Do not except delivery of any damaged good as Reflex Pain Management Ltd will accept no responsibility for damage goods if they have been accepted and sign for as received in good order and condition. The words unexamined or unchecked will not be accepted as a conditional signature.
• Contact Reflex Pain Management Ltd customer service to start processing an insurance claim
• Your damaged item will be replaced immediately at no cost to you.

If you have an Internet order query, please Email mail@reflexpainmanagement.com or call us on 0161 408 4455 (For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).

* All days including Saturdays, Sundays and public holidays.

The Reflex Pain Management Ltd website is operated by

Reflex Pain Management Ltd
6C Waterloo Works
Gorsey Mount Street
Stockport
SK1 3BU

Registered Company Number 5781317 (Incorporated in England)
VAT Number 975 8604 68


We recommend you print out a copy of these terms and conditions for your future reference

By using this website you except all our terms and conditions. e&oe